Exclusive Dinner London – NTT Data
About This Event
The Future of the Contact Centre: Turning Challenges into Competitive Advantage Location: London, EnglandVenue: Allianz Stadium Twickenham, Council RoomDate: Wednesday, 19th November 2025Time: 18:00 – 21:00 BST An Exclusive Dinner by NTT Data Drawing on fresh research into the UK contact centre landscape, this discussion will explore how evolving customer expectations and enterprise challenges are reshaping what the contact centre means for business leaders today. Over dinner, we’ll consider how business leaders can reimagine the contact centre as a driver of loyalty, efficiency and growth. How are customer expectations shifting, and where are contact centres still falling short? What role should AI, cloud, and automation play in rethinking the customer experience? Can the contact ce
Why Attend
Unrivalled Connections
Engage directly with IT leaders and industry experts who provide valuable insights and solutions to your strategic challenges.
Customised Learning
Choose the sessions, panels, and discussions that best align with your unique goals, enabling targeted and impactful networking.
Tangible Value
Gain actionable insights and connections that translate directly into strategic initiatives and measurable progress.
Confirmed Speakers
Francesco Palma
Solutions Director, UK
NTT Data
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Date
Wednesday, 19 November 2025
Time
08:00 – 17:30 BST
Venue
Allianz Stadium Twickenham, Council Room