An Exclusive Dinner by NTT Data
Drawing on fresh research into the UK contact centre landscape, this discussion will explore how evolving customer expectations and enterprise challenges are reshaping what the contact centre means for business leaders today. Over dinner, we’ll consider how business leaders can reimagine the contact centre as a driver of loyalty, efficiency and growth.
- How are customer expectations shifting, and where are contact centres still falling short?
- What role should AI, cloud, and automation play in rethinking the customer experience?
- Can the contact centre evolve from a cost centre into a genuine source of differentiation and growth? And what would it take to get there?
Discussion Points:
- Is your contact centre reinforcing your brand and increasing the customer propensity to buy?
- Is you’re contact delighting your customers, helping them fix problems quickly and easily?
- Is your contact centre a competitive asset that differentiates you in the market?
Thought Leading Host
NTT Data, a part of the NTT Group
A trusted global innovator of IT and business services headquartered in Tokyo. We help clients transform through consulting, industry solutions, business process services, IT modernization and managed services. NTT DATA enables clients, as well as society, to move confidently into the digital future. We are committed to our clients' long-term success and combine global reach with local client attention to serve them in over 50 countries.
AWS and NTT DATA are shaping the future of global innovation together. We work closely and collaboratively with you to address governance and operational efficiency challenges, while optimizing spending, minimizing risks and supporting your sustainability initiatives. Together, we help clients across the globe transform their IT landscapes by leveraging hyperscaler clouds and managing their multicloud environments.
Agenda
18:30 - 19:00
Welcome Drinks Reception
Begin the evening with refreshments and networking, setting the stage for insightful discussions and meaningful connections.
19:00 - 19:15
Thought Leadership Welcome
Francesco Palma
Solutions Director, UK
NTT Data
Bobby Abedeen
Worldwide Principal Partner Development Specialist
Amazon Web Services (AWS)
19:15 - 21:00
Executive Roundtable Dinner
Begin the evening with refreshments and networking, setting the stage for insightful discussions and meaningful connections.
21:00 - 21:30
Closing and Networking Drinks
Conclude the evening with final insights and informal networking, strengthening connections in a relaxed setting.
Event Speakers
Francesco Palma
Solutions Director, UK
NTT Data
Francesco Palma is a Solutions Director at NTT DATA UK, specialising in the Telecom & Media sector. He leads initiatives with Telcos, Alternative Networks, and Traditional Broadcasters to deliver end-to-end Contact Centre Transformation through Customer Experience Design and AI-driven Innovation. Prior to joining NTT DATA in 2021, Francesco worked at LivePerson, where he advised leading brands such as Spotify, HSBC, and John Lewis & Partners on Conversational AI strategies to enhance omnichannel customer engagement and operational efficiency.
Bobby Abedeen
Worldwide Principal Partner Development Specialist
Amazon Web Services (AWS)
Bobby Abedeen is a Worldwide Principal Partner Development Specialist for Amazon Connect at AWS, helping customers and partners drive AI-powered customer experience transformation. With over 30 years in global contact centre and CX leadership, he leads GTM strategy with major partners and delivers scalable, measurable business outcomes using Amazon Connect and broader AWS services.
Why Attend?
EXCLUSIVE INSIGHTS
Gain firsthand knowledge from industry leaders as they share strategies on data transformation, AI-driven analytics, and cloud innovation, tailored to real-world business challenges.
BESPOKE ENGAGEMENT
Participate in a curated, intimate dinner where discussions go beyond surface-level networking, allowing for deep-dive conversations on data strategy and digital transformation.
STRATEGIC PARTNERSHIPS
Connect with decision-makers and innovators in a relaxed setting, fostering long-term relationships that can lead to collaborative opportunities and business growth.
Twickenham Council Room
Gather for an evening of focused discussion in the prestigious Council Room at Allianz Stadium Twickenham, the distinguished venue for NTT DATA's exclusive dinner.
This historically rich space, located in the West Stand and overlooking the iconic Rose and Poppy Gates, offers a distinctively intimate and traditional setting. With its classic décor and floor-to-ceiling windows, the Council Room moves beyond the stadium's grand scale to provide a warm, sophisticated, and focused atmosphere. It's the perfect backdrop for senior leaders to share pivotal insights, engage in strategic dialogue, and forge lasting connections away from the hustle of the main arena, all within the legacy of "The Home of England Rugby."
An Exclusive Venue for the Top Leaders in IT
Carefully selected to match the prestige of its attendees, this venue offers a refined and high-impact environment designed for IT leaders, innovators, and decision-makers.
Seamless Accessibility with VIP Transport
Enjoy a hassle-free arrival with private car transfers, valet services, and priority access, ensuring a smooth and efficient experience from start to finish.
A Sophisticated Setting for Strategic Discussions
With dedicated spaces for networking and discussions, the venue fosters valuable connections and strategic conversations in an exclusive setting.
VIP Car Service
Arrive in style with our chauffeured executive transport, ensuring a smooth and hassle-free journey. With priority access and reserved drop-off, you’ll experience the ultimate convenience from door to venue.
Luxury Hospitality & Dining
Indulge in chef-curated meals, premium refreshments, and exquisite catering throughout the event. Our carefully selected menu ensures a world-class dining experience, perfect for refined networking in a relaxed, elegant atmosphere.
Dedicated Concierge & Support
Enjoy a personalised service experience, with our dedicated concierge team assisting with event details, special requests, and VIP accommodations to ensure a smooth and productive visit.