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How To: Delivering superior customer experience with a hybrid workforce

November 9, 2022 @ 11:00 am - 12:00 pm

How To: Delivering superior customer experience with a hybrid workforce

Talkdesk

Wednesday 9th November 2022

11:00- 12:00 CET

How To: Delivering superior customer experience with a hybrid workforce

Industry leaders have long been aware of the crucial role of contact centers in creating a seamless customer experience. We know that strong CX builds trust and boosts revenues, too. But how can tech leaders find and use actionable insights and information to ensure their hybrid or remote contact center technology, processes, and governance structures meet security best standards and will keep their customer data safe?

Join our roundtable discussion to learn:

  • How to balance customer needs with keeping the business lean and agile

 

  • How to integrate your organizations core customer experience and workforce management systems with your contact center

 

  • How to mitigate to risk of a distributed workforce

 

  • How to see a reduction in operational and customer acquisition costs

Speaker

Rui Biscaia

Vice President of Product Management

Talkdesk




Rui Biscaia - Talkdesk

Christian Götz

Director PreSales Success

CyberArk

Larry Venter

Larry Venter is VP Global Customer Success & Solution Engineering at Shape Security. Larry has run sales engineering and customer success teams for companies like PayPal, Microsoft 

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If you are interested in attending the event, please click to register. Once completed a member of our delegate acquisition team will attempt to contact you within 24-48 hours regarding your registration to confirm your eligibility.

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    Details

    Date:
    November 9, 2022
    Time:
    11:00 am - 12:00 pm
    Event Category:

    Venue

    DACH
    DACH

    Organizer

    Talkdesk